Identified opportunities to improve the customer sales and fulfillment experience and boost close rates by better meeting customer needs, addressing points of pain and closing the gaps in the in-home experience.

“Vuka’s ‘Gear 1’ principles gave us valuable insights into our sales and service processes that we have not been able to glean from traditional surveys.­ The Vuka team brought a fresh perspective to analyzing the results and presented findings in a simple way so we could share customer feedback directly with Executives and customer facing team members.­

We are already making changes to our sales and fulfillment processes, and customers are rewarding us with improved Net Promoter scores.”

Chris Chapman, Director Strategic Initiatives
Reliance Comfort LP