Engaged multiple stakeholders in envisioning a better chemotherapy patient experience, prioritizing investments and guiding development through to the build-out of a new facility and supporting services.
"The project allowed us to bring people from across the hospital to design a new chemotherapy suite with the patient in mind and with real patient feedback on their experience of care.
Doctors, nurses, researchers, clerical staff, volunteers, management - many of whom have never worked together before were able to share ideas, build something tangible and feel like they had a stake in the final outcome."
Sarah Downey, Vice-President
Princess Margaret Hospital, University Health Network