Defined a distinct brand Value Proposition and designed a customer-centered service experience for a high-tech healthcare start-up to accelerate growth, attract funding and carve out distinct position in the marketplace.
"Heather and her team transformed us into a design-inspired company by leading us through a process that helped us to look at our business and clients from an entirely new perspective. We have re-focused around new opportunities and re-shaped our client experience based on insights driven from the Business Design sessions.
It was an opportunity to re-energize our team and priorities that set us on our current path of success and scale."
Jeff Ruby, Chief Executive Officer