Identified opportunities to improve the customer sales and fulfillment experience and boost close rates by better meeting customer needs, addressing points of pain and closing the gaps in the in-home experience.
“Vuka’s ‘Gear 1’ principles gave us valuable insights into our sales and service processes that we have not been able to glean from traditional surveys. The Vuka team brought a fresh perspective to analyzing the results and presented findings in a simple way so we could share customer feedback directly with Executives and customer facing team members.
We are already making changes to our sales and fulfillment processes, and customers are rewarding us with improved Net Promoter scores.”
Chris Chapman, Director Strategic Initiatives
Reliance Comfort LP